Cancellation Policy

At Efforest, we understand that sometimes plans change and you may need to cancel an order. We aim to accommodate your needs as best as we can with the following cancellation policy:

1. Cancellation Timeframe: You may request the cancellation of your order within 24 hours of purchase. Please note that once your order has been processed and shipped, it cannot be cancelled.
2. How to Cancel: To cancel your order, please contact our customer service team immediately at info@efforest.com. Provide your order number and reason for cancellation.
3. Cancellation Confirmation: Upon receiving your cancellation request, we will promptly verify the status of your order. If eligible for cancellation, we will process it and send you a confirmation email.
4. Refunds for Cancelled Orders: If your order is successfully cancelled, a full refund will be issued to the original method of payment. Please allow up to 7 business days for the refund to reflect in your account.
5. Non-Cancellable Orders: Orders that have already been shipped or are in transit cannot be cancelled. In such cases, please refer to our Return and Refund Policy.

Return Conditions and Timeframe

Our goal at Efforest is to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied, we are more than happy to offer a return under the following conditions:

• Returns must be initiated within 30 days from the date you received your product (the delivery date).
• The product must be returned in its original condition, unused, and with all original packaging and accessories.
• Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items. Please refer to our Non-Returnable Items section for a detailed list.
• To initiate a return, please contact our customer service team at info@efforest.com with your order number and details about the product you would like to return.

We will provide you with instructions on how to send the items back to us. Once we receive and inspect the returned item, we will process your refund or exchange as per your request.

Return Shipping Costs

At Efforest, we strive for transparency in all our policies. Regarding return shipping costs:

• Customers are responsible for the cost of shipping the item back to us.
• We recommend using a trackable shipping service or purchasing shipping insurance for returning items, as we cannot guarantee that we will receive your returned item.
• If you are returning an item over $7, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• In cases of returns due to manufacturing defects or errors on our part, we will cover the return shipping costs.

Please contact our customer service at info@efforest.com if you have any questions or need assistance with your return.

Exchange Policy

At Efforest, we want to ensure that you are completely satisfied with your purchases. If you need to exchange a product, we are here to help. Our exchange policy includes the following terms:

• Exchanges are permitted within 30 days from the delivery date of the product.
• Items can only be exchanged if they have manufacturing defects or were damaged upon arrival.
• To initiate an exchange, please contact our customer service at info@efforest.com. Provide details about the issue and your order number.
• Once we receive your exchange request, we will provide instructions for returning the product to us and information about the availability of the replacement item.

We will process your exchange promptly upon receiving and inspecting the returned item. If the replacement item is not available, we will offer you a refund or store credit, as per your preference.

Lost or Stolen Packages

We at Efforest understand the frustration that comes with a lost or stolen package. Here is how we handle such situations:

• If you believe your package has been lost or stolen, please contact us immediately at info@efforest.com with your order number and tracking details.
• We will conduct an investigation with the shipping carrier to locate your package. The investigation process may take several days, and we appreciate your patience during this time.
• If the package is confirmed lost by the carrier, we will offer you a choice of a full refund or a replacement shipment, if possible.
• In cases of packages marked as 'delivered' but not received, we recommend checking with neighbors, building management, or local postal services. If the package remains missing, please inform us for further assistance.

While Efforest is not responsible for packages after they are marked as 'delivered' by the carrier, we are committed to ensuring customer satisfaction and will assist you to the best of our ability in these situations.

Return and Refund Processing Time

At Efforest, we are committed to processing your returns and issuing refunds in a timely manner. Here are the details regarding our processing times:

• Once we receive your returned item, it will be inspected within 7 business days. You will receive a notification once the inspection is complete.
• If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 7 business days for the refund to be reflected in your account.
• In case of exchanges, the replacement item will be sent to you as soon as possible, subject to availability.
• If there are any issues or delays in processing your return or refund, our customer service team will contact you to provide updates and assistance.

For any queries regarding the status of your return or refund, please contact us at info@efforest.com.

International Shipping Clarifications

At Efforest, we are pleased to serve customers around the globe. Here are some important points to note about our international shipping policies:

• International shipping may be subject to additional charges, customs duties, and taxes, which are the responsibility of the customer. These charges vary by country and are outside of our control.
• Please be aware that international shipments may experience delays due to customs processing. We appreciate your patience and understanding in these instances.
• For returns on international orders, customers are responsible for the return shipping costs back to our facility. Please contact our customer service at info@efforest.com for guidance on the return process.
• In the event of a return from an international location, please note that we cannot refund any customs duties or taxes that you may have paid.

If you have any questions about placing an international order or need assistance, our customer service team is here to help.

Shipping Insurance for High-Value Items

At Efforest, we take great care in ensuring that your purchases reach you safely. For high-value items, we strongly recommend considering shipping insurance:

• We advise purchasing shipping insurance for items valued over $70. This provides added protection and peace of mind in the rare event that your package is lost, damaged, or stolen in transit.
• Shipping insurance can typically be selected as an option during the checkout process. If you have any questions about how to add insurance to your shipment, please contact our customer service team at info@efforest.com for assistance.
• In the case of a claim, we will work closely with you and the shipping carrier to resolve the matter as quickly and efficiently as possible.

Your satisfaction and confidence in purchasing high-value items from us are of utmost importance. Shipping insurance is one way we can help ensure that your investment is protected.