Track your order

Every order gets a confirmation email the moment it is placed, and a second email with a tracking number as soon as it ships. Tracking is the quickest way to see where your order is.

If you have a tracking number

Use the carrier's own tracker — it is the carrier's own record, which third-party pages copy from:

• UPS
• FedEx
• USPS

The carrier is named in your shipping confirmation email.

If your order has not shipped yet

Orders are dispatched within 1–3 business days. Until an order is dispatched there is no tracking number yet — that is normal and not a problem with your order.

Freight items (large furniture, bathtubs, vanities)

Freight shipments are not tracked parcel-by-parcel. The carrier calls you by phone to schedule a delivery window once the item reaches your local terminal. There is no fixed timetable for freight. If you have not had that call within 10 business days of dispatch, contact us and we will chase the carrier.

Can't find your emails, or something looks wrong?

Email info@efforest.com with your order number (it starts with # and is in your confirmation email) and we will look it up for you. We reply within one business day, 9am–5pm Monday to Friday, Hong Kong time (UTC+8).

You can also use the chat window on any page.