Contact Efforest

Email: info@efforest.com — we reply within one business day.
Phone: +1 972 734 8988
Hours: The line is answered 8pm–4am US Central, Monday to Friday (7pm–3am once US clocks go back) — that is our team’s 9am–5pm in Hong Kong. Call any other time and leave a message; we call back within one business day. Email is answered within one business day.

You can also use the chat window on any page. For order questions, please include your order number.

Who you are buying from

Efforest Company Limited is the seller of record for every order on efforest.com.

Registered office: Unit B, 12/F, 28 Yee Wo Street, Causeway Bay, Hong Kong SAR.
Operations office: Room D13, 12/F, MaiGar Industrial Building, 146 Wai Yip Street, Kwun Tong, Hong Kong SAR.

The company is registered in Hong Kong. Furniture and fittings ship to you from our supply partners' warehouses inside the United States, not from Hong Kong — see About Us for how fulfilment works and Shipping Policy for delivery times and fees.

Returns and order problems

Orders can be cancelled at any time before dispatch. Eligible unused items can be returned within 30 days of delivery. Damaged or incorrect items are our cost. Full terms: Return & Refund Policy.

To start a return or report a problem, email info@efforest.com with your order number and a photo if the item arrived damaged.