Last updated 4 August 2026. Efforest Company Limited, Unit B, 12/F, 28 Yee Wo Street, Causeway Bay, Hong Kong SAR, is the seller of record and the party responsible for cancellations, returns and refunds.

Cancelling an order

You may cancel at any time before your order is dispatched. Email info@efforest.com with your order number and we will confirm by email. Once an order has been dispatched it cannot be cancelled — use the return process below.

A cancelled order is refunded in full, including any delivery fee, to the original payment method. Allow up to 7 business days for it to appear on your statement.

Returns

You may return an item within 30 days of delivery if it is unused, in its original packaging, and complete with all parts and accessories.

Non-returnable items

The following cannot be returned:

• Items that have been assembled, installed, modified or used.
• Items returned without their original packaging, or missing parts, fittings or hardware.
• Personal-care and hygiene items once opened.

If an item is faulty, damaged in transit, or not what you ordered, none of the above applies — see "Damaged, faulty or incorrect items" below.

How to start a return

Email info@efforest.com with your order number and what you want to return. We reply within one business day with a return authorisation and the return address. Please do not ship anything back before you have that authorisation — without it we may not be able to match your parcel to your order, which delays the refund. If that happens, email us and we will trace it — a return that meets the conditions above is still refundable.

Who pays return shipping

• Change of mind: you pay return shipping. It is not refundable.
• Damaged, faulty or incorrect: we pay. You are never out of pocket for our error.
• Freight items (bathtubs, large vanities and similar) must go back by freight. Contact us first — we arrange the collection; do not book your own carrier.

We recommend a tracked service for any return. We cannot refund an item that does not reach us, and without tracking there is no way to establish that it was sent.

Refunds

Once your return arrives we inspect it and issue any approved refund to your original payment method within 7 business days of the return arriving. Your bank may take a few more days to post it to your statement.

The original delivery fee is refunded when the return is our fault (damaged, faulty or incorrect) and on any order cancelled before dispatch. It is not refunded on a change-of-mind return.

There are no restocking fees.

Damaged, faulty or incorrect items

Tell us within 30 days of delivery, the same window as any other return — sooner is better, because the carrier claim is easier while the packaging is still to hand: email info@efforest.com with your order number and a photo of the problem and of the packaging. We will replace the item or refund you in full, at our cost. Replacement is your choice where the item is still available from our supply partner; if it is not, we refund you.

Freight deliveries: inspect the cartons before the driver leaves. If there is visible damage, note it on the carrier's paperwork before signing. That note is what lets us claim against the carrier on your behalf.

Exchanges

We exchange any item that meets the return conditions above, not only faulty ones, subject to stock. Email us and we will confirm availability before you send anything back. If the replacement is unavailable we refund you instead.

Deliveries

We ship to the United States only. Our furniture and fittings ship from our supply partners' US warehouses. Items that ship from our supply partners' US warehouses — which is our whole furniture and fittings range — carry no customs duties, import taxes or brokerage fees, because nothing crosses a border on its way to you.

Questions

Email info@efforest.com or call +1 972 734 8988. The line is answered 8pm–4am US Central, Monday to Friday (7pm–3am once US clocks go back) — that is our team’s 9am–5pm in Hong Kong. Call any other time and leave a message; we call back within one business day. Email is answered within one business day.