Last updated 4 August 2026.

Who am I buying from?

Efforest Company Limited (Hong Kong company number 3022829, incorporated 26 February 2021) is the seller of record for every order on efforest.com. We are a retailer — we do not manufacture what we sell. See About Us for how orders are fulfilled.

Where do you ship to, and where do orders ship from?

We ship to the United States only. Our furniture and fittings leave our supply partners' warehouses inside the United States and travel domestically — our furniture and fittings are not shipped to you from Hong Kong, so there is no import duty or customs charge on them.

What does delivery cost?

• Most items: free. No minimum order.
• $39 flat for large items. The $39 is shown on the product page and again at checkout.
• $99 flat for freight items such as bathtubs and large vanities.

The delivery fee is charged once per order, never per item. Full detail: Shipping Policy.

How long does delivery take?

Orders are dispatched within 1–3 business days. Small parcels typically arrive 7–14 days after dispatch. Freight items are not on a fixed timetable: the carrier calls you by phone to schedule a delivery window, and delivers to your curb.

Can I cancel my order?

Yes — any time before your order is dispatched. Email info@efforest.com with your order number. Once an order has been dispatched it cannot be cancelled; use the return process instead. Cancellation refunds are issued to your original payment method and take up to 7 business days to appear.

What is your return policy?

30 days from the day your order is delivered, for unused items in their original packaging. You pay return shipping on a change-of-mind return; we pay it if the item arrived damaged, faulty or incorrect — the customer-pays rule applies only to change-of-mind returns. Some items cannot be returned — the full list is in the Return & Refund Policy.

My item arrived damaged. What now?

Tell us within 30 days of delivery — sooner is better, because the carrier claim is easier while the packaging is still to hand: email info@efforest.com with your order number and a photo. Damaged, faulty and incorrect items are our cost — a replacement where the item is still available, or a full refund. For freight deliveries, note any visible carton damage on the carrier's paperwork before signing.

How do I track my order?

You get a tracking number by email as soon as your order ships. See Track Your Order.

What payment methods do you accept?

The payment methods we accept are shown by the icons in the footer of every page and again at checkout — these currently include Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro, UnionPay, Google Pay and PayPal. Checkout is the authoritative list. Payment is processed by Shopify Payments and PayPal; Efforest never receives or stores your full card number, security code or PayPal credentials.

How do I contact you, and when will you reply?

Email info@efforest.com or call +1 972 734 8988. The line is answered 8pm–4am US Central, Monday to Friday (7pm–3am once US clocks go back) — that is our team’s 9am–5pm in Hong Kong. Call any other time and leave a message; we call back within one business day. Email is answered within one business day. The chat window on the site reaches the same team and is answered during those hours.