Last updated 4 August 2026. Efforest Company Limited is the seller of record for every order.

Where we deliver

We ship to the United States only, including Alaska and Hawaii. Our furniture and fittings leave our supply partners' warehouses inside the United States and travel domestically. Nothing is shipped to you from Hong Kong, so our furniture and fittings carry no customs duties, import taxes or brokerage fees, because nothing crosses a border on its way to you.

What delivery costs

• Free — most items, no minimum order.
• $39 flat — many large items, for example shower doors, medicine cabinets and mirrors. These are parcel or small-freight deliveries, not curbside freight. Whether this rate applies to a particular item is shown on that item's product page and again at checkout. They are the same figure. If you ever see a difference, checkout is what you pay and we will refund the excess.
• $99 flat — freight items, for example bathtubs and large vanities. Delivered to your curb; the carrier calls you to schedule a window. As above, the rate for a particular item is shown on its product page and at checkout.

The delivery fee is charged once per order, regardless of how many items you buy. If an order ever shows more than one delivery fee, contact us and we will refund the difference — only the single highest fee applies.

How long delivery takes

• Dispatch: 1–3 business days from when you order.
• Small parcels: typically 7–14 days after dispatch.
• Freight items: no fixed timetable. The carrier calls you by phone after dispatch to agree a delivery window, then delivers to your curb.

Carrier delays and severe weather occasionally push these beyond the usual range. We will always help you trace an order — see Track Your Order.

What curbside delivery means

Freight carriers deliver to the curb outside your property. They do not carry items indoors, upstairs, or unpack them. Please arrange help to move a freight item — the weight is stated on the product page, and anything over about 50 lb is a two-person lift.

Delivery fees and refunds

Cancel before dispatch and we refund everything, including the delivery fee. After delivery, delivery fees are not refunded on a change-of-mind return, but they are refunded in full if the item arrived damaged, faulty or incorrect. See the Return & Refund Policy.

Promotional free-delivery offers apply to that order only and have no cash value.

Questions

Email info@efforest.com or call +1 972 734 8988. The line is answered 8pm–4am US Central, Monday to Friday (7pm–3am once US clocks go back) — that is our team’s 9am–5pm in Hong Kong. Call any other time and leave a message; we call back within one business day. Email is answered within one business day.